Job Title: Customer Success Manager
Location: Hyderabad
Type: Full-time

Salary Range: ₹3.5L – ₹6.5L per annum

Key Responsibilities:

• Customer Onboarding & Integration: Lead the onboarding process for closed leads, ensuring smooth integration with Zithara.AI's platform and services.
• Client Relationship Management: Serve as the primary point of contact for assigned accounts, taking ownership of the relationship and fostering strong client connections to drive growth.
• Platform Advisory: Actively consult with clients on the most effective ways to leverage the Zithara.AI platform for their business goals, maximizing their return on investment.
• Product Evangelism: Advocate for the Zithara.AI platform by educating top internet companies on best practices for growth and marketing strategies.
• Cross-functional Collaboration: Work closely with internal teams to ensure clients receive top-tier support and alignment with their business needs.

Skills & Experience:

Experience:

• 2+ years of experience in client management or account management, ideally in technical, presales, or technical account management roles.
• Experience working in SaaS and B2B environments, with a particular emphasis on app marketing and the mobile ecosystem.
• Previous experience in a Success or Support Engineer role for a SaaS company is a strong plus.

Technical Knowledge:

• Solid understanding of the mobile ecosystem and app marketing strategies.
• Ability to quickly grasp customer requirements and articulate how Zithara.AI can add significant value.

Client-Centric Skills:

• Proven ability to take ownership of customer relationships post-sales and drive meaningful growth.
• Strong product advocacy skills and the ability to champion Zithara.AI with passion and clarity.
• High empathy, essential for building client trust and effectively collaborating with internal teams.

Communication:

• Excellent verbal and written communication skills, with the ability to translate technical concepts into client-friendly language.