About us:

Zithara.AI is India's leading  Martech software purpose- built for Offline first retailers.

About you:

The Customer Success manager is one of the important roles in the company, working closely with the clients and founders of various businesses.

Location: Hyderabad

Key Responsibilities :

• Act as a product advisor to our clients working towards achieving their business goals and success metrics.
• Ability to manage client relationships and expectations Goal-oriented and data-driven to actively track usage  performance and drive metrics like CAC, CSAT, NPS, Adoption and Usage for clients.
• Analyze customer data to improve the end-user experience Collecting product feedback and conveying ideas for improvement to our technical teams.
• Gather product feedback/features that can help define the product roadmap Educate the clients about the working of the BusinessOnBot’s Dashboard, reporting structure, and other relevant features.
• Drive product adoption with an ability to Cross Sell/Up Sell

What makes you a good fit :

• 2+ years of experience in Customer Success in SaaS
• Good product thinking is a mandatory
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Strong negotiation, communication and presentation skills
• Demonstrates a deep understanding of customer’s concerns and thoughts regarding the use of products
• Analytical and data-driven with ability to work with multiple stakeholders.